# The customer portal: your customers see their orders

> Your customers sign in with their email address and see their orders, including farm shop and phone orders. The portal is part of the online shop connection and is in testing.

## Sign in without a password

The customer enters their email address and gets a link. The link works for 15 minutes and only once. From the shop, the orders area of the account leads straight to the portal.

## Orders and articles

The customer sees all their orders with status, including farm shop and phone orders. With Order again the cart in the shop fills with the chosen articles. The shop checks price and stock itself.

## Correct addresses themselves

The customer changes their addresses themselves after confirming their email address once more.

## Registering

New customers register in the portal. The shop account is created only after they confirm their email address. If the address is already known, the account is linked to the existing customer.

## Access and deletion

Customers request access to their data or deletion right in the portal. The request lands with the data requests of your winery. Vineva respects retention periods, for example for invoices.

## Order in Apple Wallet

On iPhone and iPad the customer can add an order to Apple Wallet. The order status then updates there.

## Built to be safe

Every customer sees only their own data. The session ends after 30 minutes of inactivity. The link is used up only by clicking the button, not by mail scanners.

## More features

- [Online shop](https://vineva.eu/en/woocommerce-anbindung.md): The shop stays the storefront and checkout. Vineva manages articles, stock, customers and orders. The connection is in testing.
- [Bonus and customer card](https://vineva.eu/en/bonus-und-kundenkarte.md): Points, credit, gift vouchers and a customer card in the wallet, in the same system as customers and POS.
- [Privacy](https://vineva.eu/en/datenschutz-fuer-weingueter.md): Your data sits on servers in the EU. Who changed what is kept in a history that nobody can alter afterwards.

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Sign up. Vineva launches in 2027. You will hear the exact date and the prices before they go public. Launching 2027, waitlist open: https://vineva.eu/en/#waitlist

This page as HTML: https://vineva.eu/en/kundenportal

Summary for AI assistants: https://vineva.eu/llms.txt